Assessing Bank Customers Perception and Ease of using Automated Teller Machines in Awka Metropolis

Akunna Racheal Chika; Osakwe Charity Ifunanya

Title:
Assessing Bank Customers Perception and Ease of using Automated Teller Machines in Awka Metropolis

Authors:
Osakwe Charity Ifunanya | Akunna Racheal Chika

Cite This Article :

Osakwe Charity Ifunanya | Akunna Racheal Chika "Assessing Bank Customers Perception and Ease of using Automated Teller Machines in Awka Metropolis" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-1, February 2023, pp.332-338, URL: https://www.ijtsrd.com/papers/ijtsrd52686.pdf

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Abstract :
This study assessed the level of satisfaction among Automated Teller Machine (ATM) users in Awka Metropolis. The examined aspects of satisfaction efficiency and ease of use all viewed from the perspective of the customers. The Survey Research Design was adopted for the study. The study used a sample of 100 bank customers in Awka South Local Government Area. The study used Primary data source through the use research questionnaire to obtain data from the respondents. The data obtained from the respondents were analyzed using descriptive methods such as means and percentages. The findings revealed that bank customers agreed that Automated Teller Machines in Awka were easy to use and efficient. The researcher recommended among other things that commercial banks should develop a working system that ensures that there are always cash in the Automated Teller Machines.

Keywords :
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Publication Details:

Unique Identification Number : IJTSRD52686

Published In : Volume-7 | Issue-1, February 2023

Page Number(s) : 332-338

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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